We are not happy when our customers are not happy, therefore we constantly strive to exceed our customers’ expectations when it comes to our services and policies.
Yes, Full refunds will be issued – no questions asked – in any of the following events:
- A problem occurred with the download links and a customer were not able to download the e-book.
- When a customer purchased the wrong product and would like to replace it for another e-book product of similar value.
- A successful purchase was made but our system indicates that the download link(s) were not used.
- Experiland will allow for a full refund of any purchase from our store within fourteen (14) days from the date of purchase if our system indicates that the download link(s) have not been used.
To claim a refund, please contact us stating your original Experiland order number (The 5 digit code) within the email and we will process your request within 24 hours.
Kindly be aware that our e-books are in PDF format without any digital rights management (DRM) applied – The ‘old-school’ way. This means that once the e-book is downloaded it will never expire and you will have full rights to print & copy the content unlike regular e-books where DRM is in place. With this in mind, please understand that due to the digital, non-returnable nature of our products, we regret but refunds cannot be given for e-books already downloaded / used. We do however offer a free sample science experiment e-book available for download to view the quality, format and compatibility with your PDF reader to try out before you make any e-book purchases.
We really want you to be 100% satisfied and happy with your purchase. If you are having any issue opening the PDF file, or have any questions, please submit a support ticket, we will do our best to resolve the problem.